Shipping policy
Order Preparation
We carefully prepare each order in our workshop in Santiuste de Pedraza, Segovia.
Once your order has been prepared and handed over to the carrier, you will receive the relevant information to track your shipment.
Shipping to Mainland Spain
Orders delivered to mainland Spain qualify for free shipping on purchases of €60 or more.
For orders below this amount, the shipping cost is calculated automatically during checkout and displayed before payment is completed.
Orders are usually shipped via GLS.
Delivery Times
Orders to mainland Spain are usually delivered within approximately 48 to 72 business hours from dispatch.
These delivery times are estimates and may be affected by weekends, public holidays, periods of high demand or circumstances beyond the control of Los Jabones de Mi Mujer and the carrier.
Once your order has left our workshop, you will receive the available tracking information.
Balearic Islands
We ship to the Balearic Islands.
Shipping costs are calculated automatically during checkout based on the destination and the characteristics of the order. The applicable amount will be displayed before payment is completed.
Delivery times may be longer than those for mainland Spain.
International Shipping
We ship to international destinations available during the checkout process.
Available shipping options and costs are calculated according to the destination and displayed before the order is completed.
Delivery times vary depending on the destination country and the available shipping service.
For shipments outside the European Union, taxes, customs duties, import charges or customs procedures may apply, as determined by the authorities in the destination country. Where applicable, these costs are the responsibility of the recipient and are not included in the price of the products or in the shipping charges collected by Los Jabones de Mi Mujer.
Delivery Address
The customer is responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in the address after completing your purchase, please contact us as soon as possible at pedidos@losjabonesdemimujer.com.
Once the order has been dispatched, it may not always be possible to change the delivery address.
Order Tracking
Once your order has been dispatched, you will receive the available tracking information so that you can check the status of your delivery.
If you experience any issues with the delivery of your order, please contact us at pedidos@losjabonesdemimujer.com, quoting your order number.
Orders Damaged in Transit
If you receive a damaged package or product, please contact us as soon as possible so that we can review the issue.
We recommend keeping the packaging and sending us photographs of the package and affected products at pedidos@losjabonesdemimujer.com, quoting your order number.
Returns and Refunds
For information regarding the right of withdrawal, returns, refunds or incorrectly supplied products, please refer to our Returns and Refunds Policy.
Contact
For any questions regarding a shipment or order, please contact us:
