Refund policy

Our Commitment

We want you to be satisfied with the products purchased from Los Jabones de Mi Mujer. If you need to return a product or have received an incorrect or damaged item, please contact us so that we can assist you.

Right of Withdrawal

For purchases made through our online store, you have 14 calendar days from the date you receive your order to notify us of your decision to withdraw from the purchase, in accordance with applicable consumer protection legislation.

To request a return, please email us at pedidos@losjabonesdemimujer.com, stating your name and order number.

Once you have notified us of your decision to withdraw, you must return the products without undue delay and, in any event, within 14 calendar days from the date of such notification.

Products must be returned to:

Los Jabones de Mi Mujer – Returns
C/ Esperanza, 2
Santiuste de Pedraza – La Mata
40171 Segovia
Spain

Return Conditions

Products must be returned properly protected and, where applicable, with their packaging, accessories and any other items included with the order.

The customer shall only be responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

For health protection and hygiene reasons, returns will not be accepted for sealed products that are not suitable for return for such reasons once they have been unsealed after delivery.

The right of withdrawal shall also not apply to products made to the customer's specifications or clearly personalised, or in any other circumstances provided for by law.

Return Shipping Costs

In the event of withdrawal, the direct cost of returning the products shall be borne by the customer, unless Los Jabones de Mi Mujer has expressly agreed to cover such costs.

You may use the carrier of your choice to make the return. The package must be sent postage paid to our returns address.

Refunds

Once you have correctly notified us of your decision to withdraw, we will refund the corresponding payments without undue delay and, in any event, within 14 calendar days from the date on which you notify us of your decision to withdraw, including the standard delivery costs of the order.

If you expressly selected a delivery method that was more expensive than the standard delivery option offered, the additional cost of that delivery method will not be refunded.

The refund will be made using the same payment method used for the original purchase, unless another method that does not incur any cost to you is expressly agreed.

We may withhold the refund until we have received the returned products or until you provide proof that they have been returned, whichever occurs first.

Damaged Products or Incorrect Orders

If you receive a damaged or defective product, or a product different from the one you ordered, please contact us as soon as possible so that we can review the issue.

You can email us at pedidos@losjabonesdemimujer.com, stating your order number and, where possible, attaching photographs of the product and the packaging received.

Where the issue is attributable to Los Jabones de Mi Mujer or the product has been damaged in transit, we will cover the corresponding return costs and, where appropriate, arrange for a replacement.

Need Help?

If you have any questions about a return or an order you have received, please contact us:

pedidos@losjabonesdemimujer.com
+34 921 50 64 50

You can also consult our Frequently Asked Questions for further information about orders, products and customer service.