Our desire is that you be completely satisfied with the products you have purchased.
In accordance with the provisions of Law 3/2014, of March 27, which modifies the General Law for the defense of Consumers and Users and other complementary laws, the buyer can return the product within a maximum period of 14 calendar days from the delivery of the order. The buyer must contact the Customer Service Department at firstname.lastname@example.org (or telephone +34 921 50 64 50).
Within 5 business days from your request, our courier company will collect the item at the time you indicate. Transportation costs will be paid by the customer. If you prefer, you can send it with another logistics company, postage paid to the address:
Los Jabones de Mi Mujer - Returns
c/ Hope 2
Santiuste de Pedraza - La Mata
- No return will be made that has not been previously communicated by the client within the indicated period. To make the return, the product must be in perfect condition, in its original packaging, and with the accessories or promotional gifts included in its case. Once we receive the merchandise in our warehouse, and after checking its status, we will proceed to refund, within 14 days, its amount according to the payment method made by the buyer. The shipping costs of the order will not be refunded. The product to be returned must be properly packaged for its return.
- Return costs will always be borne by the customer. In any case, the return of defective products or erroneous shipments will be accepted, and the company will be responsible for the shipping costs provided that the client communicates this circumstance within a maximum period of 48 hours from the date of receipt of the shipment. . Important: For hygienic and sanitary reasons, changes or returns will not be accepted for cosmetic products that have been opened and/or used.
- In any case, it will be understood that the buyer has been aware of his right of withdrawal from entering the online store, which requires reading and acceptance of these Purchase Conditions, and in any case, from the moment the order is placed.
- Products cannot be returned directly to the manufacturer. Returns of items made according to customer specifications or personalized will not be accepted.
- If the cause of the return is that the returned product does not correspond to what was requested in the order or it arrives defective, the company will bear the costs of return and new shipment. If the product arrives defective or in poor condition due to transport, the buyer must call the Customer Service Department (+34 921 50 64 50) within 24 hours of receipt to make the claim.
- If the reason for the return is that you are not satisfied with the order, we will refund the amount but not the shipping costs or return costs. The return costs will be €8 for the Peninsula and €12 for the Balearic Islands, VAT included.