Privacy policy

Data Controller

The data controller responsible for the personal data collected through this online store is:

Los Jabones de Mi Mujer S.L.
Tax ID (CIF): B83814954
C/ Esperanza, 2
La Mata – Santiuste de Pedraza
40171 Segovia, Spain
Email: info@losjabonesdemimujer.com
Telephone: +34 921 50 64 50

Los Jabones de Mi Mujer S.L. processes the personal data of its customers and users in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, and any other applicable legislation.

What Personal Data We Process

Depending on how you interact with our online store, we may process different categories of personal data, including:

  • Identification and contact details, such as your first name, surname, postal address, telephone number and email address.
  • Information necessary to manage orders, purchases, payments, deliveries, exchanges and returns.
  • Billing and transaction information.
  • Information you provide when you contact us or make an enquiry.
  • Information relating to your customer account when you use this functionality.
  • IP address, device information and certain browsing and usage data relating to our online store.
  • Email address and preferences relating to marketing communications when you subscribe to them.

We do not need to know or store your complete bank card details in order to manage your orders. Payments are processed by the payment service providers enabled in our store.

How We Use Your Data

Managing Orders and Purchases

We process the data necessary to manage and fulfil purchases made through our online store, including:

  • Processing and confirming orders.
  • Managing payments and invoicing.
  • Preparing and shipping purchased products.
  • Providing information about the status of your order.
  • Managing exchanges, returns, refunds and other order-related issues.
  • Preventing fraudulent transactions and protecting transaction security.

The main legal basis for these processing activities is the performance of the sales contract and, where applicable, compliance with our legal obligations.

Customer Service

We use the information you provide to respond to enquiries, requests or issues relating to our products, orders and services.

Depending on the circumstances, the legal basis will be the performance of the contractual relationship, taking steps prior to entering into a contract, or our legitimate interest in properly responding to enquiries from our customers and users.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we will use your data to send you information about Los Jabones de Mi Mujer, our products, news and other communications relating to the brand.

Where processing is based on your consent, you may withdraw your consent at any time by using the unsubscribe link included in our communications or by contacting us at info@losjabonesdemimujer.com.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Operation and Improvement of the Online Store

We may process certain technical and browsing data in order to maintain the security and operation of the store, understand in aggregate how it is used and improve our services.

Where these processing activities require consent, particularly in relation to certain cookies or similar technologies, they will be carried out in accordance with the preferences selected by the user.

You can obtain further information and manage your preferences through the cookie settings available in our store.

Legal Basis for Processing

Depending on the purpose, the processing of your personal data may be based on:

  • The performance of a contract or taking steps prior to entering into a contract.
  • Compliance with a legal obligation.
  • Your consent.
  • The legitimate interests of Los Jabones de Mi Mujer S.L., where applicable and always with due regard for your rights and interests.

We will not make the provision of a service conditional upon your acceptance of data processing that is not necessary for that service where applicable law requires consent to be freely given.

Recipients and Service Providers

In order to operate our online store and provide the services requested, certain service providers may need access to the personal data strictly necessary for them to perform their functions.

These may include:

  • E-commerce platform and technology service providers.
  • Payment service providers and financial institutions.
  • Transport and logistics companies, such as GLS.
  • Hosting, communications and IT service providers.
  • Analytics service providers, where applicable and in accordance with the user's privacy preferences.
  • Professional advisers and administrative service providers where necessary.
  • Public administrations, authorities, courts and tribunals where required by law.

Our online store uses the Shopify platform. For merchants established in Europe, Shopify currently states that its principal contracting entity is Shopify International Limited, based in Ireland.

Personal data will not be sold by Los Jabones de Mi Mujer S.L.

International Data Transfers

Some of the technology providers used to provide our services may process data from countries outside the European Economic Area.

Where international transfers of personal data take place, they will be carried out using the mechanisms and safeguards provided for under applicable legislation.

Shopify states that, where applicable, it uses adequacy decisions and Standard Contractual Clauses approved by the European Commission to safeguard international data transfers.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected.

Data relating to purchases, invoicing and transactions may subsequently be retained for the periods necessary to comply with legal, tax and accounting obligations or to address potential liabilities arising from the contractual relationship.

Data used for marketing communications will be retained for as long as you remain subscribed or until you withdraw your consent or ask to stop receiving such communications, without prejudice to any information that may need to be retained in order to demonstrate compliance with our legal obligations.

Your Rights

You may exercise the rights granted to you under data protection legislation and, where applicable, request:

  • Access to your personal data.
  • Rectification of inaccurate data.
  • Erasure of your data.
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Withdrawal of consent where processing is based on consent.

The Spanish Data Protection Agency (AEPD) recognises these rights and establishes, as a general rule, a period of one month for responding to requests, which may be extended in certain circumstances.

To exercise your rights, please contact us at:

Los Jabones de Mi Mujer S.L.
C/ Esperanza, 2
La Mata – Santiuste de Pedraza
40171 Segovia, Spain
info@losjabonesdemimujer.com

We may request the information necessary to verify your identity where reasonably required.

If you believe that the processing of your personal data does not comply with applicable legislation, you also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

Third-Party Personal Data

If you provide personal data relating to another person, for example when placing an order to be delivered to a third party, you must ensure that you are entitled to provide us with that information and that the person concerned is aware that their data will be used for the relevant purpose.

We will use such data only to the extent necessary to provide the requested service.

Minors

Our online store is not specifically directed at minors.

Where the processing of a minor's personal data is based on consent, the conditions established by applicable legislation will apply. In Spain, the LOPDGDD provides that minors may give their own consent to the processing of their personal data from the age of 14, subject to the exceptions provided for by law.

Information Security

We implement technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.

However, no system for transmitting or storing information over the Internet can guarantee absolute security.

Cookies

Our store uses cookies and similar technologies that are necessary for its operation and, where applicable, other technologies for analytics or other purposes.

Where your consent is required, you will be able to accept, reject or configure these technologies through the privacy options available in our store.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect legal or technical changes or changes in the way we provide our services.

The version published on this page will be the version applicable at any given time.

Contact

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Los Jabones de Mi Mujer S.L.
Tax ID (CIF): B83814954
C/ Esperanza, 2
La Mata – Santiuste de Pedraza
40171 Segovia, Spain

info@losjabonesdemimujer.com
+34 921 50 64 50