Why do soaps have that shape?
It is our mark of distinction. Proof that our soaps are made and cut by hand. There is no one like it.
Why don't you use palm oil?
We prefer to use extra virgin olive oil as the base of our soaps for two reasons. 1. Extra virgin olive oil is an oil with properties superior to palm oil. 2. Due to its cheap price, palm oil is an ingredient used in the cosmetic and food industry to obtain higher margins for its manufacturers. Its production wreaks havoc on the environment.
How long do your soaps last?
It depends what you use it for! Being made with natural oils and butters free of emulsifiers and chemical preservatives, our soaps emulsify in a creamier way. We suggest that after use, keep them in a ventilated place in a container that acts as a strainer, allowing the remains of water to drain. One trick is to use a soap dish with some river stones in the background.
Can we visit your factory?
We will be delighted to receive you at our store in Santiuste de Pedraza, Segovia. For health reasons, the production area is closed to the public.
I have been diagnosed with psoriasis, can I use your soaps?
Yes, our soaps are indicated for the cosmetic treatment of sensitive skin.
I have a friend who makes natural soaps at home, how is it different from your products?
Unlike its friend, Los Jabones de Mi Mujer is a cosmetic manufacturer authorized by the Spanish Medicines Agency with all the permits to carry out said activity. Following the requirements set by the Institute, we control the origin of our ingredients, the production process and all our batches have passed a laboratory analysis. We can guarantee the excellent quality of our products.
Why can't I pay by cash on delivery by post?
It is our intention to provide a fast service and guarantee of delivery in hand. We have verified greater satisfaction of our customers with the shipment by postal delivery or express courier. A competitive price that does not differ much from the cost of a postal cash on delivery shipment.
Where can I find your products?
We market and distribute our products in our Store and Workshop in Santiuste de Pedraza, Segovia. You can also buy online by clicking here .
Do you give soap making courses?
We are only dedicated to the manufacture and distribution of our own brand. There are authorized professionals in the sector that offer this option.
I want to be a manufacturer of natural soaps, where do I start?
The Spanish Medicines Agency can inform you of the procedure to follow to start manufacturing cosmetics.
Where can I see and buy your products?
In our online store where you can place your order.
How can I be sure that my order has been received?
You will receive an email confirmation and a confirmation message at the time of order.
How can I check the status of an order I have placed.
Log in as a user in the "Login " section (located in the main menu ).
How do promo codes work?
From time to time we give you the opportunity to take advantage of other special offers by entering promotional codes during the online ordering process. These discount vouchers are available for online orders and cannot be applied to previous purchases . Only one promotion code can be used per order.
Do you accept international orders?
Yes. Our online store currently accepts European orders. For orders outside of Europe , please contact our head office in Segovia, Spain for information on international shipping and rates.
Is it safe to order online ?
Ordering online at Los Jabones de Mi Mujer is comfortable and safe . By clicking "Checkout ", the payment is made through a secure server that uses Secure Socket Layer ( SSL) advanced encryption technology . Your credit card information is encrypted and kept on Banco BBVA's secure server . This information is not sent online. SSL makes it virtually impossible for unauthorized parties to read the information you send to us through a secure server. If you do not feel comfortable with online orders , we are happy to take note of your request by email to firstname.lastname@example.org .
What is your return policy?
Los Jabones de mi Mujer will only accept returns of items purchased through the website with a receipt and order number. To return or exchange your online purchase or for any other discrepancy with an order, please send us an email to email@example.com within 14 days of receipt of your purchase. Transportation costs and products outside this period are exempt from refunds.
What do I do if the products in my order were damaged in shipping ?
If the package was damaged during shipping , please contact us at firstname.lastname@example.org . We will replace the damaged products and make a claim to the transport company so that they can pick up and examine the package.
Can I request samples?
Due to the high volume of requests we receive , we can only ship samples on request.
I want to sell your products in my center or specialized store
Send us an email in which you tell us a little about your business and include some photos of your store or center. We will contact you as soon as possible. email@example.com .
Who should I contact about garment or special event sponsorships ?
Do not hesitate to contact us at firstname.lastname@example.org