Terms and Conditions
Los Jabones de Mi Mujer will make every effort to ensure that the delivery times for the products you have requested are met.
However, failure to comply with delivery deadlines may not give rise to damages, discounts or cancellation of orders. However, in the event of non-delivery due to force majeure, the buyer may cancel the order within thirty days from the date of registration. In this case, Los Jabones de Mi Mujer reserves the right not to refund any amount that may have been paid on account, excluding any compensation or damages claimed by the buyer. Causes of force majeure include fires, strikes, accidents or non-performance by a supplier of Los Jabones de Mi Mujer. In any case, delivery within the stipulated period is subject to the buyer being up to date with his obligations to Los Jabones de Mi Mujer.
Authorized manufacturer
Los Jabones de Mi Mujer is a cosmetic manufacturer authorized by the Spanish Agency for Medicines with all the permits to carry out this activity with authorization number 02429CS. Following the requirements set by the Institute, we control the origin of our ingredients, the manufacturing process in our facilities and all our batches have passed a laboratory analysis. We can guarantee the excellent quality of our products.
Authorized craftsman
Los Jabones de Mi Mujer is also recognized as an Artisan Workshop of Castilla y León . We are proud of a distinction that endorses the traditional values and the method in which we make our products, ensuring our customers a unique product.
Urgent shipments
Urgent package delivery by SEUR will be made within a maximum period of three working days.
However, failure to comply with delivery deadlines may not give rise to damages, discounts or cancellation of orders. However, in the event of non-delivery due to force majeure, the buyer may cancel the order within thirty days from the date of registration. In this case, Los Jabones de Mi Mujer reserves the right not to refund any amount that may have been paid on account, excluding any compensation or damages claimed by the buyer. Causes of force majeure include fires, strikes, accidents or non-performance by a supplier of Los Jabones de Mi Mujer. In any case, delivery within the stipulated period is subject to the buyer being up to date with his obligations to Los Jabones de Mi Mujer.
Shipping
Certified mail delivery
Shipments via CORREOS will be made the day after the order is prepared and will take approximately 48/72 hours to reach their destination.
Shipping abroad
If there is a distributor of Los Jabones de Mi Mujer in your country, we will put you in contact with them.
However, if possible, we can also send your order to you. In this case, you will be asked for an additional charge for shipping costs. For shipments abroad, call 921 50 64 50 or write an email to info@losjabonesdemimujer.com.
Method of payment
Security
Your credit card number and expiration date are instantly encrypted on your computer before being sent via SSL. No one can use your data without authorization, since the information is unreadable. This makes payment by credit card completely secure.
For greater security, this data is not stored on our server, so you must communicate all the information to us with each new order.
We accept payments by Visa, Mastercard, Paypal, Bank Transfer and Deposit into Account.
Payment by credit and debit card is made on our website using the secure payment system through our Associated Bank: BBVA
Confidentiality
We have a secure certified server, https.
Our Internet server automatically recognises the domain name (of the access provider) and, if possible, the e-mail address of Internet users who visit our website. We aggregate domain names for statistical purposes. We use the information we receive to improve the content of our website.
We keep your data in a computerised file (except for the credit card number). Naturally, and in accordance with article 27 of the law of 6 January 1978, you can rectify your data at any time.
If there is no objection on your part, Los Jabones de Mi Mujer may transfer your data, on a very specific basis, to rigorously selected commercial partners. Referring to express courier service for sending orders.
If you do not wish to receive e-mails or postal mail from us, or if you do not want your data to be transferred to other companies, please let us know at the following address: info@losjabonesdemimujer.com
Customer Service
Contact
By phone: 921 50 64 50 (Monday to Friday from 9am to 6pm)
By email: info@losjabonesdemimujer.com
We are at your disposal to answer all your questions. Please do not hesitate to contact us.
Product availability
We do our best to ensure the availability of our products. If we do not have a product in stock, the amount will be automatically deducted from your order and you will need to place a new order when the product is available.
Warranty
Los Jabones de Mi Mujer products are guaranteed against any manufacturing or material defect for a period of 6 months from the date of delivery. With this guarantee, the only obligation of Los Jabones de Mi Mujer will be to replace the product recognized as defective by its own means, except for damages or compensation of any kind. The shipping costs for the replacement product will be borne by Los Jabones de Mi Mujer.
We remind you that Los Jabones de Mi Mujer products must be kept away from humidity, excessively high temperatures or excessive exposure to bright light. Consequently, products that have not been stored in the conditions described above will be excluded from the warranty.