Terms of service

Secure Shopping

We want shopping at Los Jabones de Mi Mujer to be a simple and secure experience.

Our online store is powered by Shopify and uses secure connections to protect the information transmitted during the purchasing process.

Shopify is certified as PCI DSS Level 1 compliant, the security standard applicable to the processing of payment card data.

Payment Methods

During checkout, you will be able to view the payment methods available for your order. The available options will be displayed before you complete your payment.

Card payments are processed through the payment systems enabled in our Shopify store.

Los Jabones de Mi Mujer does not need access to your complete card details in order to process your order.

Privacy and Data Protection

We process the personal data necessary to manage orders, respond to enquiries and provide the services requested through our online store.

Certain service providers involved in providing these services, such as our e-commerce platform, payment providers or shipping companies, may process the data necessary to perform their respective functions.

You can find detailed information about how we collect, use and process your personal data in our Privacy Policy.

Shipping

Information about order preparation, dispatch, delivery times and shipping conditions can be found in our Shipping Policy.

Orders are usually shipped via GLS.

Returns and Refunds

If you wish to return a product or have received an incorrect or damaged item, you can find information about the applicable time limits, conditions and procedure in our Returns and Refunds Policy.

Product Availability

Product availability is displayed in our online store.

In the exceptional event that an availability issue arises after you have placed an order, we will contact you as soon as possible to inform you and offer a solution.

Customer Service

We are available to answer any questions regarding our products, orders or shipments.

Telephone: +34 921 50 64 50
Email: info@losjabonesdemimujer.com

For enquiries specifically related to an order, please contact us at pedidos@losjabonesdemimujer.com, quoting your order number where applicable.

You can also consult our Frequently Asked Questions for information about our soaps, ingredients, production methods, orders and product care.