Los Jabones de Mi Mujer - Natural Luxury Bath Soap

FAQ

Why do your soaps have that shape?
It´s our brands´mark of distinction. Proof that our soaps are made and cut by hand. There is no one alike.

How long do your soaps last?
It depends what you use them for. Made from natural oils and butters free of emulsifiers and chemical preservatives, our soaps create a creamy lather. We suggest keeping them in a ventilated in a soap dish that acts as strainer, allowing the remaining water to drain. One trick is place some river stones at the bottom of the dish. This will help them last longer.

Can we visit your shop and lab?
We are happy to welcome you in our store Santiuste de Pedraza , Segovia . For health reasons, the processing area is off-limits to the general public.

I have been diagnosed with psoriasis, can use your soaps?
Yes, our soaps are inidicados for sensitive skin.

I have a friend who makes natural soaps at home. How are your soaps different?
Los Jabones de Mi Mujer is cosmetic manufacturer authorized by the Spanish Medicines Agency with full permissions to perform this activity. Following the Institute´s demands, we control the source of our ingredients, the preparation and all our batches have passed laboratory analisis . We can therefore guarantee the excellent quality of our products.

¿Why can´t I order COD?
We strive to provide fast and
guaranteed door to door delivery. Throughout the year, customer satisfaction is greater with courrier shipping. Competitively priced and very similar to of a COD delivery cost.

Where can I find your products?
We market and distribute our products in specialized sales points throughout the country, in our shop and workshop in Santiuste de Pedraza, Segovia (Spain). You can also buy online by clicking here.

Do you give soap-making classes?
We are only engaged in manufacturing and distribution of our own brand. There are licensed professionals in the industry that offer this option.

I want to be natural for soaps manufacturer , where do I start ??
The Spanish Medicines Agency can supply you with all the necessary information to legally start making and distributing cosmetics.

Where I can see and buy your products?
The menu "BUY" will take you to our online store where you can place your order. If you prefer to feel, smell or touch our soaps , please contact one of our specialized outlets.


How I can be sure that you have received my order?
You will receive an email when the order is received and confirmed.


¿Cómo puedo comprobar el estado de un pedido que he realizado.
Log in, then to go to the "Order History" section (located on the left frame). You will see all your losjabonesdemimujer.com orders along with their status and UPS tracking numbers. If you are already logged in, click on "Your Account" (located on the top frame), then click on "Order History."

Do you accept international orders?
Yes Our online store currently accepts European orders. For orders outside Europe, please contact our head office in Segovia , Spain for information on shipping and international rates.


Is it safe to order online?
Placing on-line orders is comfortable and secure. When you click "Checkout ", checkout is made through a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. The information on your credit card is encrypted and kept secure server BBVA Bank. This information is sent online. SSL makes it virtually impossible for unauthorized persons from reading the information you send to us through a secure server. If you do not feel comfortable with on- line orders, we are pleased to take note of your order by email at This email address is being protected from spambots. You need JavaScript enabled to view it..


What is your returns policy?
Los Jabones de Mi Mujer will only accept returns of items purchased through the website with a receipt and order number. To return or exchange your on-line
purchase or for any other discrepancy with your order, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days of receipt of your purchase. Transport costs and products outside that period are exempt from refund.

What if my order products were damaged during shipping?
If  the package was damaged during shipping, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will replace damaged products and make a claim with the transportation company to pick up and examine the package.
A snapshot of the package upon arrival would be helpful.

Can you send me samples?
Due to the high volume of requests we receive, we can only send samples with orders.

How I can sell your products in my store?
For information, please email This email address is being protected from spambots. You need JavaScript enabled to view it. .


Who do I contact about sponsorship pledge or special events?
Feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

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Contact information

  • Los Jabones de Mi Mujer.
  • c/ Esperanza 2
  • Santiuste de Pedraza
  • 40171 Segovia

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